Privacy Policy

1. Information we collect

Depending on how you use the Website, we may collect:

• ✦ Your name
• ✦ Email address
• ✦ Contact details that you provide
• ✦ Event and ticket booking information
• ✦ Selected seats or ticket quantities
• ✦ Payment and transaction information
• ✦ Account information if you create an account
• ✦ Information you provide when contacting us
• ✦ Technical information such as IP address, browser type and information about how you use the Website

2. How we use your information

We may use your information to:

We do not normally receive or store your full payment card details. Payments are processed by our payment service provider, Stripe.

• ✦ Process and manage ticket bookings
• ✦ Send booking confirmations and electronic tickets
• ✦ Send important information about your event
• ✦ Send ticket reminders
• ✦ Provide customer support
• ✦ Manage customer accounts
• ✦ Process refunds or other booking changes
• ✦ Prevent fraud, misuse and unauthorised activity
• ✦ Maintain the security and operation of the Website
• ✦ Comply with legal and regulatory obligations

3. Payment processing

Payments are processed through Stripe.

When you make a payment, relevant payment and transaction information may be processed by Stripe in accordance with Stripe's own privacy policy and terms.

We do not ask you to send payment card details to us by email or through our contact form.

4. Sharing information

We may share relevant information with service providers where this is necessary to operate ARA Events.

These providers may include:

We do not sell your personal information.

• ✦ Stripe, for payment processing
• ✦ Resend or another email delivery provider, for sending transactional emails
• ✦ Hosting, database and technology providers used to operate the Website
• ✦ Service providers where necessary to provide customer support or prevent fraud
• ✦ Authorities or other organisations where we are legally required to disclose information

5. Event organisers and venues

Where necessary to provide an event, we may need to share relevant booking information with the event organiser, venue or authorised event staff.

Only information reasonably necessary for the operation of the event should be shared.

6. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, maintain appropriate business records, resolve disputes and comply with legal obligations.

7. Your rights

Depending on the circumstances and applicable law, you may have rights concerning your personal information, including rights to:

To exercise a privacy-related right, contact us using the contact details provided on the Website.

• ✦ Request access to your personal information
• ✦ Request correction of inaccurate information
• ✦ Request deletion of information where applicable
• ✦ Object to or restrict certain processing
• ✦ Request transfer of certain information
• ✦ Withdraw consent where processing is based on consent

8. Cookies and similar technologies

The Website may use cookies or similar technologies that are necessary for the operation, security and functionality of the service.

Where additional cookies or similar technologies require consent, we will request consent where required by applicable law.

9. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no internet-based service can be guaranteed to be completely secure.

10. Children's information

Our services are not specifically directed at children. We do not knowingly collect personal information from children where doing so would be unlawful.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.

12. Contact

For questions about this Privacy Policy or your personal information, contact:

ARA Events
Email: aramarketinguk@gmail.com
Website: https://www.araeventsuk.com/