Refund Policy

1. General refunds

Refund eligibility depends on the circumstances of the booking and the terms displayed for the particular event.

Please check the event information and checkout information before completing your purchase.

2. Event cancellation

If an event is cancelled, affected customers will be informed of the available refund arrangements using the contact details associated with their booking.

Where a refund is available, it will normally be returned to the original payment method used for the purchase.

3. Event postponement or date change

If an event is postponed or moved to another date, the event organiser may provide customers with options relating to their existing tickets.

The available options will be communicated to affected customers.

4. Customer cancellation

Tickets are not automatically refundable simply because a customer changes their mind or can no longer attend.

Where a particular event offers customer cancellation or refunds, the relevant event-specific terms will apply.

Nothing in this policy is intended to remove or restrict any rights that cannot legally be excluded.

5. Incorrect booking information

Customers are responsible for checking their booking information before completing payment.

If you notice an error after purchasing, contact us as soon as possible and provide your booking reference.

We will consider the request in accordance with the applicable event and refund terms.

6. Duplicate or accidental payments

If you believe you have been charged more than once for the same booking, contact us with the relevant booking information so that the transaction can be investigated.

7. Refund processing time

Once a refund has been approved, the time taken for the money to appear in your account may depend on your payment provider or bank.

8. How to request a refund

To request a refund or ask about your eligibility, contact:
ARA Events
Email: aramarketinguk@gmail.com

Please include:

• ✦ Your booking reference
• ✦ The name used for the booking
• ✦ The email address used for the booking
• ✦ The event name
• ✦ A description of your refund request

9. Event-specific terms

Some events may have additional refund conditions. Where event-specific terms are displayed during the booking process, those terms may apply to the relevant ticket purchase.

10. Changes to this Refund Policy

We may update this Refund Policy from time to time. The latest version will be published on this page.